I’m just looking thank you, I don’t
need want your help.
People like to buy, but they don’t want to be sold to.
Except for insurance and then they just want to run….away….fast….
Whoa, that could be bad news for me because that is how I put food on my table…
I would rather just buy it online
Yeah, at least online I can put the brakes on in case somebody tries to sell me something extra.
I get it, I am an insurance consumer too and sometimes it’s tough writing that check for a promise to pay for a future event that might or might not occur. However, I have been in this gig long enough where I see people trying to get by on the cheap or because of incomplete information, and when it’s needed they were highly disappointed in the outcome and of course blamed the insurance company and/or the agent.
But I am a
gambler risk taker, nothing bad is going to happen to me; stuff like this happens only to other people.
Guess what; this is what the other guy is saying about you.
The government will take care of me then
There ain’t no free lunch and there is also something to be said for social responsibility as well. Unfortunately, too many people already have their hand out because insurance wasn’t in their budget.
It’s not perfect, and sometimes it is expensive, but it sure is nice when someone shows up with a check because you took the time to provide the appropriate information to ensure the proper amount of coverage was available; no more, no less.
I’m here to provide you with money when you need it most.
Stop it; insurance still sucks
If you put lipstick on a pig….
I am not trying to glamorize it, but if you are going to buy it (and yes, most of you will) then you might as well do it right; get what you think you are getting and make sure the expectations are established up front to minimize any chance of disappointment if and when the time comes you will need to use it.
My arena is the business world so there is less resistance here because most consider it the cost of doing business; still, most don’t relish stroking that check every month, or every year.
Well then, what good are you
Plenty good; if you want to treat us like a vendor and think the whole lot of us are interchangeable regardless of years of service or credentials or capabilities, then have at it but we probably won’t be doing business together.
I’m only interested in making your business more profitable and driving dollars to the bottom line, not having you pay the insurance company too much. We do this by helping you be as safe as possible, assist you in having sound hiring and training practices, and guiding you efficiently through the claims process if and when that calamity occurs; we make sure the risk management program you have is the program you need, not some off the shelf product that might or might not be a good fit.
My main objective is to make the business owner look good; the best of the best. This allows him/her to attract the best talent and always have a competitive advantage over the owner who thinks shopping each and every year serves them best and never takes into account the soft costs and dollars they are losing out the back door.
Why doesn’t everybody do this?
Beats the heck out of me; I guess that’s why one size doesn’t fit all and it behooves us to only work with customers who are savvy enough to understand this and walk away from those we won’t be able to help anyway.
As an industry, we have trained business owners to think shopping their insurance serves them best which ultimately turns us into only a vendor. But if your employee turnover is 2 1/2 times your competitor because your wages and training suck and you have to build at least 5 more widgets just to break even every time you have to replace an employee; if you don’t see that as a true cost then maybe you just need to keep shopping your insurance anyway.
Seriously, did you just do a whole post on insurance?
Apparently so, huh?
Our biggest challenge is getting in front of enough people to tell our story and be able to show them why we are different. If we can get that first meeting, we establish quickly if it’s going to be a good fit or not. Sometimes however, if you are patient you can convert the shoppers and eventually turn the renewal into a continuation process and greatly reduce the stress, time and money surrounding just this event alone.
The second biggest challenge is getting the business owner to fire who they currently have so we can come in and work for them. Business owners have egos and most can talk a good game, but when it comes time to pick up the phone and tell somebody you have been working with a long time you have decided to go in a different direction; that can be a tough call to make.
Yep, there are a lot of us insurance guys and gals out there and some think this is an easy business because of all the fun that goes along with being in sales; it is what it is, probably no harder or no easier than most businesses, it just happened to be a good fit for me.
I will close by saying there is good and bad in any industry and like to think we are the good guys at Lanier Upshaw, Inc. We are not perfect and as shocking as this might sound, I too have taken that phone call where my services were no longer needed. But we are always trying to get better and we always want to do what’s best for our customer, not our pocket book; because when we do this, everything else will take care of itself.
So when can I see you; next Tuesday at 10:00 am or Thursday at 3:00 pm, I won’t waste your time…:)?